User Privacy Policy
This Privacy Policy explains how Slotroyals collects, uses, stores and protects the personal information you provide when using our online casino and sportsbook services. We take your privacy seriously and aim to be clear about what data we handle, why we need it and how you can manage your information.
Types of data we collect
Personal data
When you register or use our services we may collect personal information such as your name, email address, date of birth, billing and contact details, identity documents for verification, and other information you provide when creating an account or contacting support.
Technical data
Technical information is collected automatically to help operate and secure the site. This may include IP address, device type, browser information, operating system, cookie identifiers, and basic usage data such as pages visited and session duration.
Transactional data
We record payment and account activity related to deposits, withdrawals, wagers, wins and losses. Transactional records help us process payments, prevent fraud, and maintain accurate account histories.
How we use your information
Your information is used to provide and improve our services, manage your account, process payments, verify identity, respond to enquiries, and detect or prevent fraud and abuse. We may also use aggregated or anonymized data for analytics and business purposes.
Data protection practices
We maintain technical and organisational measures intended to protect personal information from unauthorised access, disclosure, alteration or destruction. Access to personal data is restricted to authorised personnel who require it to perform their duties. While we work to protect your data, no online system is completely secure and we cannot guarantee absolute security.
Cookies and tracking technologies
We use cookies and similar technologies to enable the basic functioning of the site, remember preferences, analyse usage patterns, and support personalised features. You can manage cookie settings through your browser; however, disabling certain cookies may affect site functionality.
User rights
You have rights regarding your personal information, including the ability to access, correct or request deletion of your data where applicable. You may also object to certain processing activities or request restrictions in line with applicable law. We will respond to legitimate requests in a timely manner and may ask for information to confirm your identity before acting on a request.
Access, correction and deletion
To review, correct or request deletion of your personal information, contact our privacy team at [email protected]. We will explain the steps required to verify your identity and process your request. Certain information may be retained as required for legal, regulatory or operational purposes.
Information sharing and third parties
We may share information with third parties that help operate our services, including payment processors, identity verification providers, fraud prevention partners and analytics providers. We limit disclosure to the information necessary for those services and expect partners to protect personal data. We will not sell your personal information to third parties.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site and, where appropriate, notified through account messages or email. Please check this page periodically for the latest information.